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  • MEASUREMENT EQUIPMENT BUSINESS JOINT STOCK COMPANY

    Distributor of measuring and testing equipment

    Warranty Policy


    
    

    I- Warranty

    • Warranty period: is the time that MEB is responsible for receiving and handling warranty for products provided by MEB which is written on the warranty card and stamp.
    • Valid warranty card: is a warranty card issued by MEB with the product stamped by MEB, the warranty form must be in accordance with the prescribed form, not separated – patched, production code on the warranty card. written by MEB on the ticket and must coincide with the product code brought to warranty (no sign of erasure or repair)
    • Valid warranty stamp: is a decal glued by MEB on each product, without patching or showing signs of pry repair, peeling, gluing.

    II-General provisions

    MEB applies a nationwide warranty policy: Customers who purchase products provided by MEB at any MEB branch/office will also receive warranty coverage at all MEB’s official branches nationwide.

    Product warranty is: Fix the failure, technical problems caused by the error of the manufacturer.

    III. Warranty provisions

    • Products with free warranty are products whose warranty period is calculated from the date of delivery (The warranty period is indicated on the Warranty Card and according to the regulations of each manufacturer for all problems. technically).
    • There is a warranty card and warranty stamp of MEB on the product.
    • New products: Products provided by MEB must meet the above warranty conditions and damage caused by manufacturing defects and MEB’s technical inspection cannot be repaired anymore, MEB will change new products.

    IV- The cases are not warranted

    • The product has passed the warranty period indicated on the ticket or lost the Warranty Card.
    • The warranty seal is torn, broken, pasted or information is corrected.

    The Warranty card does not specify the serial number and date of purchase.

    • The device number on the product is indeterminate or incorrect compared with the model number stated on the warranty card.
    • The product is damaged due to the impact of mechanical deformation, damage caused by subjective human causes such as dropping, breaking, impacting, scratching, distortion, wetness, rust, watering or due to fire, natural disasters, electrical shock, fire, explosion.
    • The product shows signs of damage caused by rat or insect infiltration.
    • The product is not used by the instruction manual, using the wrong voltage regulator.
    • Users remove and repair machinery and equipment by themselves before bringing them to warranty.

    V- After warranty service

    The equipment and products purchased at MEB are out of warranty period or in the conditions that are not covered by warranty will be repaired and replaced by MEB Warranty Center at preferential price or supported to be repaired at genuine.

    VI- Location of warranty

    SERVICE CENTER

    Address: Floor 2, No. 37 Nguyen Son Street, Long Bien District , Ha Hoi
    Phone: (8424) .35116868 – Fax: (8424) .38512288
    Hotline: 0943 146 622/0912 078 332

    Website: https://meb.com.vn

    Support time: 8:00 – 17:30 except Sunday, Tet holiday

    ✆ (+84) 912.078.332
    ✆ (+84) 918.156.228

    Customer Care Service
    nguyễn văn trường


    Nguyen Van Truong

    Vice Director

    0912.078.332
    nguyen.vantruong@meb.com.vn

    Luu Van Quang


    Luu Van Quang

    Sales manager

    0918.156.228
    luu.vanquang@meb.com.vn

    Nguyễn Thị Kim Thanh


    Nguyen Thi Kim Thanh

    Sales Representative

    0975.729.366
    kinhdoanh@meb.com.vn

    Nguyễn Văn Vững


    Nguyen Van Vung

    Sales Representative

    0963.618.766
    nguyen.vanvung@meb.com.vn

    Nguyễn Văn Vững


    Le Quy Toan

    Sales Representative

    0916.010.790
    kinhdoanh3@meb.com.vn

    Lê Kiều Giang


    Le Kieu Giang

    Assistant Business

    0987.278.899
    kinhdoanh2@meb.com.vn

    Phan Hà My


    Phan Ha My

    Assistant Business

    0906.268.661
    kinhdoanh1@meb.com.vn

    Lưu Thanh Phong


    Luu Thanh Phong

    Assistant Business

    0983.86.76.96
    luu.thanhphong@meb.com.vn

    Đinh Xuân Quý


    Đinh Xuan Quy

    Calibration Department

    0982 497 763
    hieuchuan@meb.com.vn

    Đinh Xuân Quý


    Nguyen Minh Vuong

    Calibration Department

    0355 990 616
    hieuchuan@meb.com.vn

    Lại Văn Dương


    Lai Van Duong

    Cargo Department

    0912 789 214
    kho@meb.com.vn

    Lại Văn Dương


    Bui Thu Phuong

    Cargo Department

    096 203 5868
    kho@meb.com.vn